Avaya sought to recognize and reward its top-performing sales professionals with an unforgettable incentive trip. The goal was to celebrate achievements, strengthen team connections, and inspire continued success while delivering a seamless, luxurious experience blending adventure, cultural immersion and relaxation. 

DRPG and TSEC collaborated to curate an exceptional four-day incentive program at the prestigious Four Seasons Peninsula Papagayo in Costa Rica. Every element was thoughtfully designed to make attendees feel valued and appreciated. 

To ensure a smooth journey,  flights and arrivals were meticulously coordinated, providing guests with a seamless travel experience. The trip kicked off with a relaxed welcome dinner featuring live music, immersing guests in the warmth of Costa Rican hospitality. 

Throughout the stay, personalized touches enhanced the experience. Each day, bespoke gifts were delivered to guests’ rooms. Beyond relaxation, the program incorporated meaningful team-building activities. Attendees participated in a business session followed by a CSR initiative where they built bicycles for local children, adding purpose to their reward. 

Adventure and cultural immersion were integral to the itinerary. Guests embarked on a jungle safari crocodile river cruise, encountered native wildlife and engaged in hands-on cultural activities such as beer-making and rum-tasting. They also had the opportunity to tailor their experience with a choice of adrenaline-pumping activities like jet skiing, zip-lining, and horseback riding, or opt for serene spa treatments at the Four Seasons. 

The celebrations reached their peak with a sunset catamaran cruise, setting the stage for the grand awards evening. Under the glow of tiki torches, attendees enjoyed a spectacular gala dinner with live entertainment, providing a memorable conclusion to the trip. To further enhance the guest experience, DRPG and TSEC developed a custom-built event app, offering easy access to itineraries, chat functions, and flight details, ensuring seamless digital integration. 

This carefully curated incentive program reinforced Avaya’s culture of recognition, fostering motivation, loyalty, and team cohesion. Attendees left inspired, valued, and eager to achieve even greater success. Feedback from participants highlighted the flawless execution and once-in-a-lifetime experiences provided. 

By delivering a high-end, immersive reward experience, DRPG and TSEC helped Avaya strengthen its commitment to excellence and employee appreciation.